This store requires javascript to be enabled for some features to work correctly.

Send a flower to dad on 12/12

Terms of purchase

Terms of purchase

1 . Generally

These terms of purchase and delivery ("Terms of Purchase") apply to www.made4y.se ("MADE4Y", "we" or "us") You can buy flowers, bouquets and other small interior details from us. We offer a carefully selected range of flowers that are in season when they are sold on the site.

The terms of purchase apply to all purchases and orders made on the site by customers who reside in Sweden. In cases where the customer resides in another member state within the EU other than Sweden, the conditions are applicable in those parts where they do not deviate from the consumer legislation in the customer's country. We comply with the consumer legislation in the customer's country where it is prescribed by EU regulations.

As a customer with us, you have the right to request information about your personal data in accordance with our privacy policy . You also have the right to request that your personal data be changed or deleted.

If you have questions , contact us via our contact form , and we will get back to you as soon as we can. We aim to answer your case within 1-2 hours between 8am and 6pm on weekdays. Opening times for customer service can be found here .

1.1 Information and contact details

Head office
M4Y Sweden AB
Östra Varvsgatan 4
21175 MALMÖ
Sweden

Company information
M4Y Sweden AB
kundservice@made4y.se

Org. no. 559292-4590
VAT registration number SE559292459001

1.2 Agreement on purchase

A purchase agreement is entered into when you choose to register your order at checkout. Order confirmation is then automatically generated without manual review. If a possible error in the order occurs, we will contact you to handle the matter further, it could be that the item you ordered had a changed delivery time or other unforeseen events.

1.3 Age limit

We only enter into agreements with adults (18 years and over), alternatively minors with the permission and approval of a guardian. Possible exceptions are in accordance with the Parental Code.

1.4 Prices

The prices we have on the site are our current prices including 25% VAT. The VAT is included in the total cost that you see at checkout. If the VAT changes, we reserve the right to change the prices corresponding to the change. Price adjustments can also take place at any time without notice. Prices do not include shipping costs. Any shipping costs are added and added to the checkout before completing your purchase.

1.5 Incorrect Prices

We have several products on the site and in some isolated and unusual cases a price may be incorrect. If you have purchased a product at an obviously incorrect price, we will contact you and in these cases we reserve the right to adjust the price, as well as charge the difference, or alternatively allow you to cancel the purchase and receive a refund. We also reserve the right for printing errors and inaccuracies in our marketing, newsletters and other external communications. In these channels, the same applies as for obviously incorrect prices on the site.

1.6 Availability

We aim to have as much as possible in stock, but sometimes something may sell out the second you place your order. If the product is no longer available with us, we will contact you via email. In cases where the product is no longer available, we will credit your purchase alt. let you choose another product for the same price.

1.7 Warranties

Flowers are a fresh product. We provide a 5-day guarantee on the flowers from the time the flowers are received. This assumes that all care instructions have been followed and normal care has been taken.

1.8 Product information and images

We reserve the right that product information on the website may be incorrect due to misprints or technical errors. Please note that product images on the website may sometimes differ from reality and are not always an accurate representation of the actual product. Colors, materials and appearance may vary due to image quality and monitor settings.

2. Deliveries

2.1 Home delivery

We have delivery on the same day that you choose to place an order. You can see for yourself at checkout when the fastest delivery can take place by entering the postal code.

Delivery takes place on the day you weigh between 17-22.

If you are ordering from someone else, it is important that you fill in the correct information, otherwise the delivery may be delayed as the courier does not have the correct information. Whoever is to receive your gift or if you order for yourself, will receive an SMS saying that a delivery is on its way from Made4y.se.

Via this SMS link, it is also possible to move the date, enter the port code and information on how the delivery will take place.

Most of our deliveries take place via Best transport or Budbee depending on the postcode.

If you order to someone else, you will also receive an email where you can track the delivery.

3. Payment

3.1 General

Klarna's payment options

Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where the payment is made directly to Klarna:

  • Pay within 14 days: Payment period is 14 days from the dispatch of the goods. The conditions for paying within 14 days can be found here .
  • Account: Klarna Account is an account credit provided by Klarna and which gives the borrower the opportunity to pay in installments for their purchases monthly with at least 1/24 (minimum SEK 50) of the total used credit amount or in accordance with the conditions approved at the checkout. For more information about Klarna Account including general conditions and Standardized European consumer credit information you can find here .
  • Pay Directly: Card payment (VISA/Mastercard), or Automatic withdrawal from your bank account: is based on direct debit and your account is debited approximately two banking days after the purchase has been completed or the item has been shipped. The terms and conditions for using direct debit can be found here .
  • Bank transfer: Your account is debited immediately after the order is placed.

You can find more information about Klarna here and you can read their terms of use here .

In order to be able to offer a set of different payment options, we need to share your personal, contact and order details with the provider of the respective payment service. We recommend that you read our privacy policy.

The use of this information is regulated in accordance with the applicable data protection law and Klarna's privacy policy .

We reserve the right to cancel an order in cases we deem justified. All goods remain the property of Bluebox AB until full payment is made. All frauds are reported to the police with legal consequences.

3.2 Refunds

Once we have received, processed and approved your complaint, your refund will be established. Terms and handling time for this are handled via Klaran. A confirmation is then sent via e-mail and a refund is always made via the same payment method that was used when you completed your purchase. If you have chosen to pay by invoice, Klarna will contact you via email for further information regarding the refund.

4. Discount codes

4.1 General about discount codes

Sometimes we go out with offers in the form of discount codes. Discount codes cannot be combined and do not apply to items that are discounted during a promotion. If you have used a discount code that has not been issued to you, we reserve the right to deny the use, as well as contact you to cancel your order or charge the discounted amount.

4.2 Distribution of discount codes

It is not permitted to share discount codes publicly in social media or other external channels, unless this has been clearly communicated and approved by us.

5. Complaints

5.1 General terms and conditions

You have 5 days right of complaint on the flowers after you have received them. This assumes that all care instructions have been followed and normal care has been taken. In the event of an approved complaint, we as a trader are responsible for all costs that can be linked to the return, including all shipping.

5.2 Procedure

Should you not be satisfied with the item or if it has broken during delivery, we would like you to send in pictures of the defect together with your order number via the contact form . As soon as we receive this, we will get back to you with an answer to your case.

6. Dispute

Complaints or comments regarding our services or products should be communicated to our customer service via the contact form here . If you are not satisfied with our handling of your case, you are welcome to contact your local consumer advisor or the Allmänna Reklamationsnämnden (ARN). We always follow ARN's recommendations. Contact details:

General Complaints Board
Box 174
101 23 Stockholm
http://www.arn.se

The European Commission also has a website that will make it easier for consumers and traders to resolve disputes through an online system (ADR/ODR) Alternative or Online Dispute Resolution. The platform is available here .

7. Force Majeure

We are exempt from penalty for failure to fulfill certain obligations in this agreement if the failure is based on extenuating circumstances as described below and the circumstance makes performance difficult, prevents or delays. Such extenuating circumstances shall be considered to be, among other things, an action or omission by the authorities, changed or newly added legislation, conflict in the labor market, blockade/strike, fire or flood, sabotage or an accident of a larger scale. Force majeure also includes decisions by authorities that negatively affect the market and products, e.g. restrictions, warnings, sales bans, etc.

A LOT TO KEEP TRACK OF

We help you with your business flowers